Returns

Return Policy Guidelines

We stand by the quality of our cigars. If you’re not satisfied, you can return them within 15 days of delivery. Ensure products are in their original condition, and we’ll process your return swiftly.

Process to Return Your Order

To initiate a return, log into your account and select the order in question. Follow the guided steps, and if you need assistance, our customer support is here to help.

Tracking Your Returned Items

Once you’ve returned your items, we provide a tracking number. This way, you can monitor the status of your return, ensuring it reaches us without any hitches.

Understanding Refunds

After receiving and inspecting your returned items, we’ll process your refund. Depending on your payment method, the refunded amount should reflect in your account within 3-5 business days.